1. Introduction
We aim to provide a high-quality learning experience for all users. This policy explains the conditions under which refunds may be issued. It outlines the process for requesting a refund and the criteria for eligibility. By enrolling in our courses, you agree to this policy.
2. Eligibility for Refunds
Refunds are available for courses that meet the specified conditions. Users may request a refund within 14 days of purchase if they have not completed more than 20% of the course. Refunds are not granted for completed courses or for users who have violated our terms of use.
3. Requesting a Refund
To request a refund, users must contact our support team with their order details. The request must include the reason for the refund and any relevant supporting information. Our team will review the request and provide a response within five business days.
4. Processing Refunds
Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider. Refunds may take up to 10 business days to reflect in the user’s account.
5. Non-Refundable Cases
We do not offer refunds for promotional or discounted courses. Refunds are not granted for technical issues that are not related to our platform. Users are responsible for ensuring their device and internet connection meet the requirements for accessing courses.
6. Course Cancellation by Business School Curs
In rare cases, we may cancel a course due to unforeseen circumstances. If this happens, users will receive a full refund. Alternatively, users may opt to transfer their enrollment to another course of equal value.
7. Subscription-Based Services
Some of our services may be offered on a subscription basis. Users may cancel their subscription at any time, but refunds will only be issued if the cancellation occurs within the first billing cycle. No refunds will be granted for partial months.
8. Refunds for Digital Content
Since our courses provide immediate access to digital content, refunds are limited. If a user has downloaded or accessed significant portions of the material, the refund request may be denied. We encourage users to review course details before purchasing.
9. Exceptions and Special Cases
We reserve the right to grant refunds in exceptional cases at our discretion. Requests will be reviewed individually, and decisions will be made based on fair use and user satisfaction. Users are encouraged to contact support for further inquiries.
10. Contact Information
For refund-related inquiries, please reach out to us using the details below:
Address: 123 King Street, Toronto, ON M5H 3T9, Canada
Phone: +1 416 555 0199
Email: [email protected]